1. Use of the Website
Welcome to the MATCHESFASHION.COM website (the "website"). By accessing this website
you agree to these terms and conditions (the "Terms"). If you do not agree to them
you may not use this website and should leave it immediately.
MATCHESFASHION.COM is an online service of MATCHESFASHION.COM ("MATCHESFASHION.COM"/"We"/"our"/"us") provided
solely for your personal use for the sale of clothing, accessories and other Items
("Items").
We have taken great care to ensure that the Items on our website are presented as
accurately as possible. However colour clarity will depend upon your own personal
monitor and we therefore cannot guarantee that the colour of the actual Item is
absolutely accurate. Before placing an order please read through these Terms.
To be eligible to purchase Items on this Website you must:
a. be the holder of a valid debit/credit card
b. warrant that the personal information which you are required
to provide when you register as a customer is true, accurate and current in all
respects
If your personal information changes then please notify us immediately by contacting
Customer Services on the following email
customercare@matchesfashion.com
You agree not to impersonate any other person or entity or to use a false name or
a name that you are not authorised to use.
By using this site you agree to comply with, and be bound by, these Terms.
We may from time to time change these Terms at our sole discretion. By using this
Website after any such change(s), you agree to comply with, and be bound by, the
Terms as changed.
2. Making a purchase
When you order an Item from MATCHESFASHION.COM you are offering to buy it for the
price stated, subject to these Terms.
You will be guided through the process of placing an order by a series of instructions
on the Website. You place your order for Items from the Website by clicking on the
[Confirm Order] button at the end of the on-line order process.
Once you have placed your order, we will send you an email acknowledging the exact
details of your order, providing you with a payment reference and the value of your
order that will be debited from your credit/debit card. This is not an order confirmation
or order acceptance from MATCHESFASHION.COM.
Unless we have notified you that we do not accept your order or you have cancelled
your order in accordance with the Returns policy set out in section 3b below, our
acceptance of your order and the completion of the contract between you and us will
take place when you receive an email from us notifying you that we have dispatched
the Items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the
time and date of sending of the email, which time and date is specified on the email.
The deemed time and date of receipt by you shall apply regardless of whether, for
reasons outside our control, you have not received that email.
If you require any information regarding your order(s) please contact Customer Services
on +44 (0) 870 067 8838 during our office hours of 0900 - 1730 Monday to Saturday
(inc Bank Holiday) GMT, or email
customercare@matchesfashion.com
We may not accept your order if (i) an item you have ordered is out of stock, (ii) If you card is due to expire within 28 days of your purchase date (ii)
we are unable to obtain authorisation for your payment or (iv) if we identify a
product or pricing error. We reserve the right to reject any offer to purchase by
you at any time and at our sole discretion.
If we are unable to fulfil your order following our order acknowledgement, we will
contact you by email or telephone advising you of this. See the Returns policy set
out in section 3b below.
We will try to keep our Website as up to date as reasonably possible but cannot
guarantee that any particular Item will always be available. If we can't supply
any Item we will release the funds being held in your account for the purchase.
3. Price and Delivery
3a Orders
Currency: Your card will be charged in currency based on the place where the goods are to be shipped (eg a UK customer asking for the goods to be sent to the USA will be charged in US dollars). We charge customers either in pounds sterling, euros or dollars depending on the country of shipment as set out below.
Prices are displayed to you when you enter the site in the currency we used for the country indicated by your computer's IP address.
You may change the shipment country at any time and this will change the prices to the currency we use for that shipment country.
PPrices for shipment to the UK will be shown in pounds sterling.
When you choose shipment to a different country then within Europe (and certain dependent territories) this will normally be a price shown in Euros including in countries such as Russia.
Where shipment is outside Europe to the Americas, North and South including Canada and the Caribbean prices are shown in US dollars. .
Prices for all other non Europe/ USA shipments will be shown in pounds sterling.
We convert from pounds to dollars and euros using daily currency conversion rates from XE.com. However the price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.
VAT: If you are in the UK and choose to have the goods shipped to the UK prices will be shown inclusive of VAT (where applicable) at the current rate
If the country of shipment is outside the UK but within the EU and dependent territories prices will be shown in euros inclusive of VAT.
All other countries are shown a price excluding VAT as no VAT will be due on these orders.
DDP: Please note that to assist Customers Orders shipped to both the Mainland US and Australia are now shipped on a Delivery Duty Paid ( DDP ) basis. This means that all relevant import taxes and duties will be included in the product price displayed on the website (where the individual product or total order value is over the relevant country duty threshold). MATCHESFASHION.COM will account to the relevant authorities for all duty payable
Please note, duty is applied as a flat rate percentage of the total item value for all products . If you believe that you have been overcharged for duty please contact Customer Care on +44 (0)870 067 8838 or customercare@matchesfashion.com and we will be happy to investigate the position and refund as appropriate any difference.
Customs and handling charges will not be refunded if the goods are returned
To help clients approximate prices in their local currency, the web site has a currency converter feature. Please note this is for display purposes only and prices are calculated using regularly updated exchange rates. Final payment will be made in either GBP (£), Euro (€) Or USD ($), as such final credit card and debited amounts may vary based on currency fluctuations and bank commissions.
MATCHESFASHION.COM encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transactions.
Delivery to countries other than the US and Australia that are outside the EU may be subject to local import taxes, which are your responsibility (where applicable).. If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
We deliver to 227 countries, if we do not deliver to your country you will be prevented from entering that country at the point of ordering
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are £8 for all UK delivery addresses, £23 for EU orders, £27 for Non EU European orders and £30 for the Rest of the world. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at customercare@matchesfashion.comand we will track your shipment for you
Please order from MATCHESFASHION.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as MATCHESFASHION.COM cannot be responsible for this.
If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.
All new orders are deemed separate and each is treated individually.
As MATCHESFASHION.COM online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped.
Please visit our Delivery Section for full details regarding deliveries.
3b Returns
Customer satisfaction is always our top priority, and as such we handle each query
on an individual basis to the best of our ability. While we hope that you are delighted
with your order, if you are not perfectly satisfied with your goods we will happily
offer you a full refund or exchange.
Please read carefully our return policy to ensure you can proceed with your request
as quick as possible.
All returns should be sent back to us in their original packaging provided.
Please ensure when returning the parcel that the MATCHESFASHION.COM box is properly protected
with the plastic bag provided.
Return outside the 14 day window may be accepted at our discretion.
The item(s) should be returned unworn and in perfect condition, with all MATCHESFASHION.COM
and designer garment tags still attached. Returns that are damaged, soiled or returned
without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our
packing team. If you receive an item which is damaged, please contact us immediately.
Where provided, any designer packaging such as authenticity cards, dust bags and
leather tags should be included in your return.
Footwear should be returned unmarked and in their original and undamaged packaging
as this is considered part of the product Briefs, swimming costumes and bikini bottoms
should be tried on over underwear. Returns may not be accepted if the strip has
been removed (swimming wear) or if the items are soiled (lingerie), and may be sent
back to the customer.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer
alternatives such as repair or exchanges. For more information, please contact our
customercare team
Returning Goods from Non EU Countries
If you are living outside the EU, you will also have received a Proforma Invoice
with your package. This needs to be completed and enclosed with the items you wish
to return.
On this form you will need to indicate which item(s) are being returned by ticking
the boxes alongside the product details. You will need to complete the Returns Number
section with the number you have been issued and sign appropriately.
All successfully returned items will be only credited to the account used originally
to purchase the items, less any taxes, import duties or original shipping charges
incurred and will be refunded in the currency in which you paid at the price you
paid at the exchange rate prevailing on they day when you bought the item.
With exchanges, your new item(s) will be shipped to you as soon as we receive your
returning package and any additional payment which is required.
If you want more information about our return process please see our Returns Policy
or contact our customer care team on +44 (0) 870 067 8838 or by email on
customercare@matchesfashion.com.
3c Gift returns
If you have received an item from MATCHESFASHION.COM as a gift you can exchange
it for another item of the same value or more provided you pay the cost difference
and the additional shipping, taxes, and import duties, and any additional charges
which may incur as a result of exchange.
3d. Discount Codes
You may occasionally receive discount codes from us, via e-mail or through promotional
materials.
Promotional codes may be based on a minimum spend and will always exclude delivery
charges (unless otherwise stated). Offers will expire at 23:59GBT on the date stated
in the advertisement. You may be required to follow a link to an associated website
before being eligible for any promotional discounts. MATCHESFASHION.COM Fashion are unable
to refund orders where the stated links are not followed. MATCHESFASHION.COM Fashion do not
accept any responsibility for any third party websites. Should you cancel or return
items from an order where a promotional code has been used, no refund of this promotional
code or equivalent value will be provided.
Each code is unique to the recipient, is not transferable, has no monetary value
and under no circumstances can it be converted into currency. Each code has an expiry
date, which will be stated at the time of promotion or on accompanying promotional
materials which cannot be modified. Some discount codes may be redeemed both in
store and online, or when specified, for online purchases only. Again, this will
be stipulated at the time of promotion and on accompanying promotional materials.
On an order where an item exchange is requested, the new total value of the order
(excluding delivery costs) must be equal to or higher than the monetary value of
the original order. We will not be able to accept any exchanges for items of a lesser
value.
When an order is placed using a promotional code and contains a number of items,
the value of the discount is spread over each item according to the pro-rated value
of that item. Any refund of an item purchased in such an order will be reduced by
the value of discount attached to it. The 'discount' will not be refunded.
Under no circumstances can the value of a discount code be deducted from an order
if that code is defective or out of date: no replacement codes will be issued.
Only one discount voucher can be used per order.
4. Credit Cards
MATCHESFASHION.COM allows orders to be processed online, or over the phone, using
a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it
is you making the order.
All credit/debit cardholders are subject to validation checks and authorisation
by the card issuer. If the issuer of your payment card refuses, or subsequently
refuses to, or does not, for any reason, authorise payment to us, we will not be
liable for any delay or non-delivery.
We regret to inform you that anyone who is a MATCHESFASHION.COM/MaxMara account card holder
will not be able to use their cards to purchase online until further notice, however
it is a service we hope to offer in the near future.
5. Passing of property and risk
We will retain the legal ownership of the Items until full payment has been made
by you and such payment has been received by us. Legal ownership of the Items will
immediately revert to us if we refund any such payment to you.
Risk in the Items will pass to you on delivery to you.
6. Refunds
MATCHESFASHION.COM wants to ensure your complete satisfaction with the Items. For
online purchases, we will accept Items not worn, used or damaged for a full refund
as set out above.
7. Contacting Us
If you would like some help when ordering, have a query a about your order or to
provide us with feedback on our service, please email us at
customercare@matchesfashion.com
or please call +44 (0) 870 067 8838 between the office hours of 0900 - 1730 Monday
to Saturday (inc Bank Holiday) GMT Monday to Saturday.
If you would like to contact a Customer Support Representative about a general enquiry
please e-mail
customercare@matchesfashion.com
8. Copyright and Trade Marks
All content available on the Website, including, but not limited to, text, graphics,
logos, button, icons, images, audio clips, data compilations, and software, and
the compilation thereof (the "Content") is the property of MATCHESFASHION.COM, our affiliates,
our partners or our licensors, and is protected by UK and international copyright
laws.
The trade marks, logos, and service marks displayed on the Website (collectively,
the "Trade Marks") are the registered and unregistered marks of MATCHESFASHION.COM, our affiliates,
our licensors or our partners, in the UK and other countries, and are protected
by UK and international trade mark laws. All or any other trade marks not owned
by us, our affiliates, our partners or our licensors that appear on the Website
are the property of their respective owners, who may or may not be affiliated with,
connected to, or sponsored by us.
Except as set forth in the limited licence in the section entitled "Limited Licence"
below, or as required under applicable law, neither the Content, the Trade Marks,
nor any other portion of the Website may be used, reproduced, duplicated, copied,
sold, resold, accessed, modified, or otherwise exploited, in full or in part, for
any purpose without our prior written consent.
For the avoidance of doubt, MATCHESFASHION.COM does not make any warranty or representation
in respect of any other trade mark and the trade marks of the brands featured in
DvF in MATCHESFASHION.COM belong to their respective owners.
9. Limited Licence
We grant you a limited, revocable, and non-exclusive licence to access and make
personal use of the Website. Please note that you may not frame, link to, or utilise
any framing or linking techniques to enclose the Website or any portion thereof
without our prior written consent which may be withheld in our absolute discretion.
The limited licence set forth in this section does not include the right to:
a. modify or download the Website or its contents (except caching or as necessary
to view content);
b. make any use of the Website or its Content other than personal use;
c. create any derivative work based upon either the Website or its Content;
d. collect account information for the benefit of another party;
e. use any meta tags or any other "hidden text" utilising our name or the Trade
Marks without our express written consent; or
f. use software robots, spiders, crawlers, or similar data gathering and extraction
tools, or take any other action that may impose an unreasonable burden or load on
our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink
to the home page of the Website for personal, non-commercial use only. A website
that links to our Website may:
a. link to, but not replicate, our Content;
b. not imply that we are endorsing such website or its services or products;
c. not misrepresent its relationship with us;
d. not contain content that could be construed as distasteful, obscene, offensive
or controversial, and may contain only content appropriate for all ages;
e. not portray us or our products, services or Items, in a false, misleading, derogatory,
or otherwise offensive or objectionable manner, or associate us with undesirable
products, services, or opinions;
f. not use any Trade Mark without our prior written consent; and
g. not link to any page of the Website other than the home page. We may, in our
sole discretion, request that you remove any link to the Website, and upon receipt
of such request, you shall immediately remove such link.
Any unauthorised use by you of the Website terminates the limited licence set forth
in this section without prejudice to any other remedy we may have provided for by
applicable law.
10. Third Party Links
We are not responsible for the content of any off-Website pages or any other websites
linked to or from the Website. Links appearing on the Website are for convenience
only and are not an endorsement by us, our affiliates or our partners of the referenced
content, product, service, or supplier. Your linking to or from any off-Website
pages or other websites is at your own risk. We are in no way responsible for examining
or evaluating, and we do not warrant the offerings of, off-Website pages or any
other websites linked to or from the Website, nor do we assume any responsibility
or liability for the actions, content, products, or services of such pages and websites,
including, without limitation, their privacy statements and Terms . You should carefully
review the Terms and privacy policies of all off-Website pages and other websites
that you visit.
11. Submissions
We welcome inquiries or feedback on the products you use or might like to purchase;
however, it is our policy to decline unsolicited suggestions and ideas. Notwithstanding
our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback,
suggestions, ideas or other information you provide us (collectively, "Submissions")
will be treated as non-proprietary and non-confidential. Subject to the terms of
our Privacy Policy, by transmitting or posting any Submission, you hereby grant
us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to
use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative
works from, distribute, and display any Submission in any form, media, or technology,
whether now known or hereafter developed, alone or as part of other works. You also
acknowledge that your Submission may not be returned and we may use your Submission,
and any ideas, concept or know-how contained therein, for any purpose including,
without limitation, developing, manufacturing, distributing and marketing products.
If you make a Submission, you represent and warrant that you own or otherwise control
the rights to your Submission. You further represent and warrant that such Submission
does not constitute or contain software viruses, commercial solicitation, chain
letters, mass mailings, or any form of "spam". You may not use a false email address,
impersonate any person or entity, or otherwise mislead us as to the origin of any
Submission. You agree to fully indemnify us for all claims arising from your claims
to any rights in any Submission.
12. Representations and Warranties: Limitations of liability
We warrant that all our products are of satisfactory quality, comply with their
description, are fit for their purpose and that we have good title to sell them
to you.
Save for the warranty above, we make no representations or warranties of any kind
whatsoever, expressed or implied, in connection with these terms or the Website,
including but not limited to warranties of satisfactory quality, non-infringement
or fitness for a particular purpose, except to the extent such representations and
warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will not be
responsible or liable (whether in contract, tort or otherwise), under any circumstances,
for any
a. interruption of business;
b. access delays or access interruptions to the Website;
c. data non-delivery, mis-delivery, corruption, destruction or other modification;
d. loss or damages of any sort incurred as a result of dealings with or the presence
of off- Website links on the Website;
e. computer viruses, system failure or malfunction which may occur in connection
with your use of the Website, including during hyperlink to or from third party
websites;
f. any inaccuracies, omissions or misleading, false or deceptive statement in the
content; or
g. events beyond our reasonable control.
Further, to the fullest extent permitted by law we will not be liable for any direct,
indirect, special, incidental, or consequential damages of any kind (including lost
profits) related to the Website regardless of the form of action whether in contract,
tort (including negligence), or otherwise, even if we have been advised of the possibility
of such damages. In no event shall our maximum aggregate liability exceed one hundred
pounds (£100.00) or the sum you have paid us for the item in relation to which
you have the claim.. Because some countries do not allow the exclusion or limitation
of liability for consequential or incidental damages, in such countries, our liability
is limited to the maximum extent permitted by applicable law. Nothing in any warranty
given in this clause affects your statutory rights.
Nothing in these terms shall exclude or limit our liability for death or personal
injury caused by our negligence nor for fraud.
13. Disputes
To the fullest extent permitted by applicable law, any dispute relating in any way
to your visit to the Website and any purchase by you of any Items from MATCHESFASHION.COM shall
be submitted to confidential arbitration in London, except that, to the extent you
have in any manner violated or threatened to violate our intellectual property rights,
we may seek injunctive or other appropriate relief in the English Courts, and you
consent to exclusive jurisdiction and venue in such courts. Arbitration under this
agreement shall be conducted under the rules then prevailing of the International
Chamber of Commerce. The arbitrator's award shall be binding and may be entered
as a judgement in any court of competent jurisdiction. To the fullest extent permitted
by applicable law, no arbitration under this Agreement shall be joined to an arbitration
involving any other party subject to this Agreement, whether through class arbitration
proceedings or otherwise. To the extent arbitration is not permitted by applicable
law, any dispute relating in any way to your visit to the Website shall be submitted
to an appropriate court or other judicial body in London, and all applicable provisions
of this section shall apply.
14. General
You acknowledge and agree that these Terms, together with our Privacy Policy, constitute
the complete and exclusive agreement between us concerning your use of the Website
and any purchase by you of any Items from MATCHESFASHION.COM, and supersede and govern all
prior proposals, agreements, or other communications.
If any provision of these Terms is held to be illegal, invalid or unenforceable
in whole or in part, then these Terms shall continue to be valid as to the other
provisions and the remainder of the affected provision. Any waiver of any of the
provisions of these Terms by MATCHESFASHION.COM shall not be deemed a waiver of any subsequent
breach or default and shall in no way affect the other provisions of these Terms.
No failure to exercise and no delay on the part of either party in exercising any
right, remedy, power or privilege of that party under these Terms and no course
of dealing between the parties shall be construed or operate as a waiver thereof,
nor shall any single or partial exercise of any right, remedy, power or privilege
preclude any other or further exercise thereof or the exercise of any other right,
remedy, power or privilege. The rights and remedies provided by these Terms are
cumulative and are not exclusive of any rights or remedies provided by law. Time
shall not be of the essence of these Terms as regards any of the times, dates and/or
periods mentioned herein.
Nothing contained in these Terms shall be construed as creating any agency, partnership,
or other form of joint enterprise between us.
We reserve the right to change these Terms at any time and we encourage you to revisit
these Terms periodically to ensure that you are at all times fully aware of our
Terms. Any changes are effective immediately upon posting to the Website. Your continued
use of the Website constitutes your agreement to all such Terms.
We may, with or without prior notice, terminate any of the rights granted by these
Terms. You shall comply immediately with any termination or other notice, including,
as applicable, by ceasing all use of the Website.
We reserve the right to refuse to supply Items to any person for any reason whatsoever,
to withdraw any Items from the Website at any time and/or remove or edit any materials
or content on the Website. We will not be liable to you or any third party by reason
of our withdrawing of any Items from this Website whether or not such Items have
been sold; removing or editing content on the Website; refusing to process a transaction
or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms, please contact us by email at
customercare@matchesfashion.com
15. Governing Law
Your use of this Website and any purchase by you of any Item from MATCHESFASHION.COM shall
be governed by English law and you hereto submit to the exclusive jurisdiction of
the English courts.
16. Privacy policy
We will treat all your personal details as confidential and we will only disclose
this information in the circumstances set out below. We will keep it on a secure
server and we will comply with UK Data Protection legislation in relation to the
use of your personal data. When you register on this Website, or make a purchase
we will ask you to input and will collect personal details from you such as your
name, e-mail address, billing address, telephone number. We may also collect, and
our third party providers may collect, information about where you are on the internet
(e.g. the URL you came from, IP address, domain types like .co.uk and .com), your
browser type, the country and telephone area code where your computer is located,
the pages of our website that were viewed during your visit, any advertisements
you may have clicked on, and any search terms that you entered on our Website. We
confirm that any personal details which you provide to us (or which are available
on public registers) and any user information, from which we can identify you, is
held in accordance with the registration we have with the Information Commissioner's
Office.
We use your information only for the following purposes:
a. maintaining your registration
b. for statistical purposes to improve this Website and its services to you
c. to serve website content to you
d. to administer this Website
e. to notify you of products or special offers that may be of interest to you
f. to send you information by post or email.
You can contact us at any time in writing or by email and on 30 days' notice at
your request we shall stop marketing to you.
We will not release your personal details to any company outside of the MATCHESFASHION.COM
group of companies. If you wish to unsubscribe from receiving promotional emails
or direct mail from MATCHESFASHION.COM, please send an email to unsubscribe@matchesfashion.com
inserting 'Unsubscribe' as the subject. Please ensure that you also include the
email address that you wish to be unsubscribed (if it is not the email address that
you send the email from), your full name and your full postal address.
g. MATCHESFASHION.COM uses non-personally identifiable information to tailor online ads so
they are more relevant to you. The data collected is used for this purpose only
and will not be shared with any third parties. You may choose to opt out of MATCHESFASHION.COM
use of this information. If you opt-out, the third party will place an opt-out cookie
on your Internet browser. Please note that if you delete, block or otherwise restrict
cookies, or if you use a different computer or Internet browser, you may need to
renew your opt-out choice. To opt out please
click here
16. Promotions
Mr and Mrs Smith Promotion
The promotional code entitles the customer to receive the discount off
their first full-price order at MATCHESFASHION.COM only.
Discount available on full-price items only. Offer excludes fine jewellery.
Discount not to be used with any other promotion.
Discount expires 15 June 2013.
