OUR DELIVERY POLICY

As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon as possible.
Our team may have to fly around town to hand-pick your items from our stores, in case it is sold out in our warehouse; hence why it might take a little longer to dispatch to you

PACKAGING OPTIONS

Every order you place at Matchesfashion.com will arrive wrapped like a precious gift. You can choose the style below.

Matches marbled boxes Full price items will arrive in our iconic marbled boxes designed by artist Ann Muir, ensuring that each item is perfect when you receive it and also doubles up as a pretty storage solution for your wardrobe!

Shoes

All shoes come in the designer's original packaging.

Same day delivery

When you put an order through Mystylist until 2pm, you can request a same day delivery for an additional cost. Your order will then come in one of our iconic marbled bags designed by artist Ann Muir.

*Please note that same day deliveries are available for orders placed before 1 pm to be delivered in the UK within the M25 only. For more details please contact our lovely Mystylist team on +44 (0 )870678838.

DELIVERY INFORMATION FAQs

* What courier companies do you use?
* What countries do you deliver to?
* Do you gift wrap?
* Do I have to pay customs and import charges?
* Do you deliver to PO Box addresses?
* Do you deliver to BFPO addresses?
* Do you deliver to hotels?
* Do I have to sign for delivery?
* Can I track my shipment?

What courier companies do MATCHES use?

We currently use DHL as our courier company.
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What countries do you deliver to?

We deliver to many places including the UK, Europe, North America and other selected international destinations.

UNITED KINGDOM
Channel Islands, England, Northern Ireland, Scotland, Wales.

EUROPE (EU)
Austria, Belgium, Channel Islands, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Southern Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden.

INTERNATIONAL (NON EU)
Australia, Bahrain, Bermuda, Brazil, Canada, Hong Kong, Israel, Japan, Jordan, Korea, Kuwait, Macau, Mexico, Middle East, Monaco, New Zealand, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Turkey, United Arab Emirates, United States Of America.

Please note deliveries to Russia are currently suspended.

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Do I have to pay customs and import charges?

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply.
If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Matches to you.
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Do you deliver to PO Box addresses?

Yes we do ship to PO Box addresses via DHL.
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Do you deliver to BFPO addresses?

We can ship to BFPO addresses, using our DHL delivery option.
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Do you deliver to hotels?

Yes we can deliver to your hotel.
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Do I have to sign for delivery?

As matchesfashion.com purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped.
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Can I track my shipment?

Of course you can! Simply log on to DHL.com enter your tracking number which was sent to your via email.
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Need Help Ordering?

If you would like help when ordering, or have a query about your order, please email us at customercare@matchesfashion.com or call +44 (0) 870 067 8838 between the office hours of 9am and 5.30pm GMT Monday to Saturday.

If you would like to contact us about a general enquiry or to give feedback, please e-mail customercare@matchesfashion.com.