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Cookie Policy

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At MATCHESFASHION.COM, we use cookies to keep track of what you have in your basket and to remember you when you return to our site.

To order products on MATCHESFASHION.COM, you need to have cookies enabled – see the section on managing cookies. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled; should you need to turn them on, see managing cookies below for help.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit-card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.

We do have relationships with carefully selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. 

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website.

 
MATCHESFASHION.COM cookie policy

To make full use of the online shopping and personalised features on MATCHESFASHION.COM, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from MATCHESFASHION.COM, or any other website, you can use your browser to do this. Each browser is different, so check the Help menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Here’s a list of the main cookies we use and what we use them for. You’ll find information about third-party cookies here, too.

COOKIE NAME
COOKIE PURPOSE
JSESSIONID
This cookie allows our web servers to respond to your actions on the website such as 'Add to bag' or browsing the website. The website wouldn't work for you without it.
billingCurrency
This cookie determines in which currency your orders will be billed, according to your in-site choice or based on your location.
country
This cookie shows the country to which your orders will be billed, according to your in-site choice or based on your location.
gender
This cookie tells our servers whether you are browsing the men's or women's sections of our online store.
IndicativeCurrency
This cookie determines the currency in which indicative prices will be displayed on product listings based upon your in-site choice.
plpLayoutDesktop, plpLayoutLargeDesktop, plpLayoutMobile, plpLayoutTablet
This cookie allows us to determine if you are accessing the site from a mobile device or not so you can be directed to the mobile version of MATCHESFASHION.COM if required to ensure the best possible user experience.
sizeTaxonomy
This cookie tells our servers which international sizes to display alongside products, in accordance with your in-site choice or based on your location.                         
 
 
Cookies and social-media tools

If you ‘share’ MATCHESFASHION.COM content with friends through social networks – such as Facebook, Pinterest and Twitter – you may be sent cookies from these websites. MATCHESFASHION.COM doesn’t control the settings of these cookies. Please check the third-party websites for more information about their cookies and how to manage them.

 
Flash cookies

MATCHESFASHION.COM may display video content using Adobe Flash Player, delivered by Vimeo. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as other cookies but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flash Player Settings Manager (opens in a new window – please note that MATCHESFASHION.COM is not responsible for the content of external websites). If you do disable Flash cookies, you will be unable to access certain content (such as videos) on the website.

 
Third-party cookies

When you visit MATCHESFASHION.COM, you may notice some cookies that aren’t related to us.

Some of the business partners that may set cookies on MATCHESFASHION.COM include:

PARTNER NAME
WHAT ITS COOKIES ARE USED FOR
Criteo, Struq
Criteo and Struq use cookies to provide you with personalised adverts when you visit other selected websites. To learn more about these cookies, please see the section below regarding MATCHESFASHION.COM banner advertising on other websites.
SaleCycle
SaleCycle uses cookies to be able to provide an email reminding you that you have items stored in your basket, should you abandon the checkout process at any point.
Rakuten Attribution, Doubleclick, Google Analytics, Google Dynamic Remarketing, Quantcast, Pinterest, Facebook, Twitter
Sometimes we'll advertise on third-party websites. Rakuten Attribution cookies are used to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.

Examples of these advertisers include Google (including Google-owned DoubleClick for paid advertising on Google) and Rakuten Marketing.

A list of Rakuten Attribution cookies can be found on their website, here (opens in a new window – please note that MATCHESFASHION.COM is not responsible for the content of external websites).                         
 
Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching – you won't be able to add products to your basket and buy them.

Managing your settings will differ depending on the type and version of web browser you use. The instructions below apply to Microsoft Windows, with the exception of Safari, which is only for Mac, and may vary in different devices.

If you're not sure of the type and version of web browser you use to access the internet: for PCs, click on Help at the top of your browser window and select the About option. For Macs, open a browser window, click on the Apple menu and select the About option.

 

How to check cookies are enabled
BROWSER NAME
INSTRUCTIONS
Google Chrome
 
Click the three horizontal bars in the top right of your browser window
Click to open the Settings tab
Click Show advanced settings to view the Privacy section, then click on Content settings
In the Cookies section, you can choose from the following settings:
Allow cookies by default                         
Keep cookies only until you close your browsing session                         
Block cookies by default
Make exceptions for cookies from specific websites or domains
Manage and delete existing cookies
Microsoft Internet Explorer 9.0, 10, 11
 
Click the cog icon in the top right of your browser window                         
Click Internet Options
Click on the Privacy tab                         
You can set the slider to Medium, High or above to restrict the setting of cookies
Mozilla Firefox
 
Click the three horizontal bars in the top right of your browser window
Select Options, then click on the Privacy tab
In the History drop-down box, select: Firefox will use custom settings for history
You can choose from the following settings: 
Accept cookies from sites                         
Accept third-party cookies (Always, From visited or Never)
Click Show Cookies to manage and delete existing cookies                       

 
Safari
 
Click Preferences in the Safari menu in the top left of your browser window                         
Click to enter the Privacy tab                         
In the Cookies section, you can choose from the following settings:                        
Always block cookies by default                         
Allow cookies from current website only                         
Allow cookies from websites I visit                         
Always allow cookies by default                        
View Remove All Website Data to manage and delete existing cookies
 
Opera
 
Click Settings in the Safari menu in the top left of your browser window                        
Type ‘cookies’ into the search box                        
In the Cookies section, you can choose from the following settings:
Allow cookies by default
Keep cookies only until you close your browsing session
Block cookies by default
Block third-party cookies and site data
Click Manage exceptions or All cookies and site data to manage and delete existing cookies
 
All other browsers
Please consult your documentation or online help files.
 
MATCHESFASHION.COM banner advertising on other websites

This type of advertising is designed to provide you with a selection of products based on what you’re viewing on MATCHESFASHION.COM, which are presented to you by our business partners when you visit other selected websites. The adverts may highlight products you’ve viewed, alternative styles and colours, as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies.

Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn’t contain any of your personal details. For more information on the privacy policy of the companies we use to advertise, please visit their respective websites: Criteo or Struq (opens in a new window – please note that MATCHESFASHION.COM is not responsible for the content of external websites).

Disabling these advertisements

We would like to continue to display content that's relevant to you, however, you can choose to opt out of this type of advertising permanently by following the links above. Please note that if you delete your cookies, we will no longer know that you have opted out, and the banners from Criteo or Struq will reappear when you visit other selected websites.