just in this month



The Shard

What the role is

To provide support to the MATCHESFASHION.COM CRM team for 12 months gaining an insight to the team’s role within the company.

What you’ll be doing

  • Test links and assist in the sign-off of email communication.
  • Compile competitor emails, highlighting promotions and examples of strong emails. 
  • Assist the CRM Executive in providing weekly updates to the business on all comments received via the first-time purchase survey and escalate negative comments immediately to either the eShop Manager or Retail Managers to ensure prompt resolution for the customer.
  • Send daily promotional codes to customers that have completed the first-time purchase survey.
  • Support the CRM team in the development of other customer surveys by reviewing and completing competitor surveys and researching best practices in survey design.
  • Support the CRM team in the launch and analysis of email and Direct mail CRM campaigns including testing of codes and tracking of code redemptions. 
  • Assist the CRM Executive in the management of the customer and partner loyalty programme.
  • Assist the CRM team in the on-going cleansing of the customer database including merging, before, during and after the migration to our new eCommerce Platform.
  • Process all returned mailings received and supply list to the data agency for suppression for future mailings.
  • Run competitor analysis and investigations for specific projects as requested and compile reports and summaries for the business.
  • Support in the delivery of any ad hoc tasks which are inherent to the CRM function.
  • Work with CRM executive on live chat platform including weekly and monthly reports.
  • Work with CRM executive on refer a friend platform including assisting on the monthly reporting.
  • Work with CRM executive on retail reporting including marketability report. 

About you

  • Demonstrated interest and passion for this area, especially in the context of the luxury fashion environment.
  • Proficiency in MS Office applications, particularly Word and Excel.
  • Highly organised with a high attention to detail.
  • Proactive approach, good problem-solving skills.
  • Ability to work well autonomously as well as part of a team.
  • All applicants must hold the right to work in the UK.

In order to apply for this role you must be completing this as part of your university course. 

Please include a cover letter of no more than 500 words with your application. 

If you are passionate, hardworking and thrive in a collaborative and fast paced environment then please apply with the below:

  • CV with dates of employment
  • Cover letter
  • Salary details
  • Notice period
At MATCHESFASHION we believe that everyone has a part to play. We are committed to building a working environment with a balanced and inclusive culture. We want people to be themselves and be inspired to do their best work. We value difference and it is key in driving innovation – and innovation is the magic which gives us our advantage as a brand.