just in this month



Private Shopping
The Shard

What the role is

To work with the Private Shopping Manager and the Associate Private Shopping Assistant Manager on all Associate Private Shopping-related reporting and processes, providing administrative support to the team and supporting with communication for the team around business need-to-knows as well as working with the team on updating and maintaining training manuals.

What you’ll be doing

  • Running regular sales reports for the Private Shopping Department, specifically Associate Private Shopping to track and report on the team’s performance to the PS Manager and the PS Director
  • Generate and report on sales and KPIs on a weekly and monthly basis.
  • Generate sales reports for shoppers to help them manage and exceed their sales targets.
  • Assist the APS AM with monitoring quality of communication of shoppers to help improve our service.
  • Develop and coordinate training and staff motivation programmes and drive sales through incentives.
  • Monitor APS chatter groups and assist shoppers with any client queries, including providing refunds, transferring sales, price matches and credits when needed.
  • Assist shoppers with operational support when needed including reporting issues to the IT department, liaising with the DC around delivery issues and investigating customer complaints.
  • Liaise with other departments to ensure private shopping processes and reporting are facilitated.
  • Coordinate implementations and improvements of technology for the PS teams.
  • Managing credits, miscellaneous refunds and discounts.
  • Managing communication with the APS team around Loyalty, Campaigns and Promotions.
  • Assisting in developing and improving processes for any aspect that involves or impacts APS.
  • Acting as an Assistant to both Private Shopping Manager and Associate Private Shopping Assistant Manager and supporting them in administrative tasks.
  • Running various reports on client spend and analysing opportunities to improve sales.
  • Managing, monitoring and reporting on team costs i.e. travel, consumables, stationary, drinks and utilities. This includes uploading receipts to aCloud.
  • Any other duties as reasonably requested by other departments on an ad hoc basis.

About you

  • Enjoys a varied role within a dynamic and fast paced team.
  • Educated to degree level.
  • Strong analytical and organisational skills
  • Knowledge of Quantiv, Hybris, Salesforce and NAV desirable.
  • Competent in Microsoft Word, Excel, Powerpoint and Outlook.
  • Demonstrate effective interpersonal and communication skills to all levels.
  • Ability to work as a part of a team and individually using own initiative.
  • A flexible and reliable problem-solver, able to multi-task
  • An appreciation of the luxury goods industry and the required elevated service standards for top tier customers
  • All applicants must hold the right to work in the UK.

If you are passionate, hardworking and thrive in a collaborative and fast paced environment then please apply with the below:

  • CV with dates of employment
  • Cover letter
  • Salary details
  • Notice period
At MATCHESFASHION we believe that everyone has a part to play. We are committed to building a working environment with a balanced and inclusive culture. We want people to be themselves and be inspired to do their best work. We value difference and it is key in driving innovation – and innovation is the magic which gives us our advantage as a brand.