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The Shard

What the role is

The Desktop & End-Point Team Lead will be responsible for all End-Point systems across all sites in the UK including but not limited to retail sites, warehouse and any corporate locations. The D&E Team Lead will manage all resources, ascertain what team members are required in all locations to fully support the business across the working hours and to deliver all desktop and end-point services to meet the growing demands of all MATCHESFASHION.COM staff.


What you’ll be doing

  • Work closely with other technical teams to ensure back-end infrastructure is Fit for Purpose in order to supply expected end-point functionality
  • Design and implement management systems for end-point devices such as mobile device management
  • To manage Desktop & End-Point analysts and to ensure the delivery of premium service at all times as well as to ensure all team members are developed and trained
  • Manage the refresh cycle of all desktop and end-point hardware and software to ensure all MATCHESFASHION.COM staff are always working as efficiently as possible
  • Always ensuring the highest security standards across all D&E systems and services
  • Developing a strategy and managing a programme of improvements across the D&E technical estate
  • Documenting systems and building knowledge articles for all systems and solutions

About you

  • You will have lead a Desktop & End-Point Team ideally in a retail organisation for a minimum of 2 years
  • You will be familiar with retail systems in store and how they connect to back-end infrastructure
  • You will be a technical hands-on Team Lead familiar with all desktop and end-point systems commonly used across a large retail and ecommerce organisation including warehouse as well as corporate systems
  • You will be passionate about customer service and what it means to deliver a premium service against strict SLA’s
  • You will enjoy customer contact and work closely with business stakeholders at all levels
  • You will have experience working with and managing suppliers and accounts
  • You will have managed large desktop deployment projects as well as maintained systems for deploying images and applications for both Mac and PC as well as mobile devices

If you are passionate, hardworking and thrive in a collaborative and fast paced environment then please apply with the below:

  • CV with dates of employment
  • Cover letter
  • Salary details
  • Notice period
At MATCHESFASHION we believe that everyone has a part to play. We are committed to building a working environment with a balanced and inclusive culture. We want people to be themselves and be inspired to do their best work. We value difference and it is key in driving innovation – and innovation is the magic which gives us our advantage as a brand.