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As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon as possible.

Timings and costs

Please select your delivery country from the list of countries below and where requested your postcode to view your available delivery options and charges.


What courier companies do you use?

We currently use multiple courier partners, dependent on the shipping country and service selected at checkout. This includes UPS, DHL. Once your order is shipped, you will receive a carrier tracking link via email.

Can deliveries be contact free?

Yes contact-free delivery is available to request from your courier upon delivery.

What countries do you deliver to?


What is 90 Minutes delivery?

Choose the 90 minute delivery option to receive your pieces within 90 minutes of placing your order. This service is available to select London postcodes and for products available from our central distribution center. The service is available for orders placed between 9:00am and 5:00pm, Monday to Sunday. If your order is eligible for the 90 Minute delivery option this will be displayed to you at the checkout. For such orders, you will receive an email containing a tracking link allowing you to follow your delivery live, all the way to your door, from as much as one hour before delivery is due.

Do you gift wrap?

Our iconic packaging is perfect if your purchase is a gift. Opt for our marbled boxes – iconic and artist-designed. Alternatively, we offer an eco-packaging option: marble-lined brown boxes which are discreet, chic, recycled and recyclable. Both options are free of charge and whichever you choose, each item will be perfect when you receive it. All shoes will arrive in the designer's original packaging.

Do I have to pay customs and import charges?

In order to assist customers, in Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, South Korea, Singapore, Switzerland, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold).

Delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.

Please note, duty is applied as a flat-rate percentage of total item value for all products. If you believe that you have been overcharged for duty, please contact Customer Care on +44 (0)20 7022 0828 or email customercare@matchesfashion.com and we will be happy to investigate the position and refund any difference as appropriate.

If you’re shipping to the US, prices are inclusive of duty and handling charges, with no additional charges on delivery. Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by MATCHES and pay use tax on those purchases unless exempt under local state law.

Do you deliver to PO Box addresses?

No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier will contact you to obtain a physical address for delivery.

Do you deliver to BFPO addresses?

We can ship to BFPO addresses using our DHL delivery option.

Do you deliver to hotels?

Yes, we can deliver to your hotel.

Do I have to sign for delivery?

We will require a signature or photographic proof of delivery for all goods shipped. For all orders shipped (excluding those shipped with Premium Delivery), you can opt for signature release with the carrier directly (please review the relevant carrier's Terms and Conditions). For Premium Delivery, all orders will need to be delivered as per the original delivery details submitted at checkout and signed for by someone at this address, this cannot be amended.

Can I track my shipment?

It's easy to track your order by clicking the tracking link in your shipping email. Or, you can contact Customer Care on 0800 009 4123 (UK freephone) or email the team on customercare@matchesfashion.com.

Why are shipping restrictions applied to some products?

Due to international trading agreements and regulations, MATCHES must adhere to some specific shipping restrictions.

We are unable to ship exotic skins outside the EU. For any customers outside the EU wishing to purchase an item containing exotic skins, please contact Customer Care. In addition, we are required by EU regulation to obtain a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Care on 0800 009 4123 (UK Toll Free) or +44 (0)20 7022 0828 or email customercare@matchesfashion.com.

Additionally, orders containing fine jewellery cannot be dispatched to Russia. Customers in Russia wishing to purchase fine jewellery must arrange for their shipment to be delivered outside of the Russian Federation.