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General & Order Enquiries

If available, click on “Can we Help?” to Chat live with one of our Assistants.

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Whatever your query, use the contact form below to get in touch – we will respond to you within 24 hours (if not sooner).

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Customer Care
Query about an order? We can help.
You can cancel within 90 minutes of placing your order in Order History.
MyStylist
For any styling or shopping advice, please contact us as below.
Customer Care and MyStylist opening hours
Our English-speaking team is available Monday – Friday between 9am – 5:30pm (GMT).
Private Shopping
For concierge services and private appointments please contact us as below.
Press Office
For press enquiries and private events, please contact us as below.
Head Office
The Shard
32 London Bridge Street
London
SE1 9SG